Home services · a guide from Curated Media

What a homeowner needs to see before they call.

Homeowners rarely buy on impulse. They notice a problem, search, compare two or three companies, read reviews, and hesitate. Most of that happens before anyone calls you, so the content has to answer the questions they are already asking.

Before they buy

The questions your customer is already asking.

  1. Is this the kind of job they actually do, and have they done mine before?
  2. What does a finished job look like when they are done?
  3. Who is going to show up at my house?
  4. What do people like me say about them?
  5. Is this the right time of year to do it, and what happens if I wait?

The pillars

5 kinds of content, one job each.

A pillar is a recurring reason to post. Together they answer the questions above, and the mix between them is what makes a month feel like a business rather than a feed.

01

Before / After

The visible result. It is the single fastest way to prove competence, and it is the post people save and send to a spouse.

Three posts that work

  • A cracked driveway to a poured slab, shot from the same spot, with the timeline in the caption
  • A 20-second walk from the street to the finished patio, no voiceover
  • Three problem-and-fix pairs from one week, as a carousel

02

Education

What the problem was and why it happens. Homeowners trust the company that explains the fault, not the one that only sells the fix.

Three posts that work

  • Why the concrete cracked here and not there, pointing at it
  • The three signs a water heater has a year left
  • What a quote should include, and what a low one usually leaves out

03

Crew

The people doing the work. The question under every home-services purchase is who is coming to my house, and a face answers it.

Three posts that work

  • Meet the lead on this week's jobs, 15 seconds, first name and years on the job
  • The morning load-out, what goes on the truck and why
  • One crew member explaining the part of the job they care most about

04

Reviews

Customers in their own words. A review read aloud by the customer beats the same words as a screenshot.

Three posts that work

  • A homeowner at the finished job answering one question: what were you worried about?
  • A review screenshot over footage of that exact job
  • A follow-up visit six months later

05

Seasonal

What matters this time of year. It gives the audience a reason to act now instead of later.

Three posts that work

  • What to do before the first freeze, with a date
  • Why spring bookings fill by March
  • The one check to do after a big storm

A month on the plan

How the pillars turn into a month.

Two on-location sessions, 21 videos and 8 posts published across the month, and the mix adjusted each month using performance, audience response and what the business needs next.

Illustrative monthA recurring month for a home services business on the Monthly Content Engine. An example of our planning, not client work. Published pieces were filmed and approved in the previous cycle.

WeekFilmed and editedPublished
Week 1Session 1 on a job site: material for 11 videos and 4 posts5 videos · 2 posts2 Before / After2 Education1 Crew
Week 2No session. Session 1 drafts edited and sent for approval5 videos · 2 posts2 Before / After1 Education1 Reviews1 Seasonal
Week 3Session 2 at the shop and a second job: material for 10 videos and 4 posts6 videos · 2 posts2 Before / After2 Education1 Crew1 Reviews
Week 4No session. Session 2 drafts edited and sent for approval. Next month planned5 videos · 2 posts2 Before / After1 Education1 Seasonal1 Offer
21 videos published8 posts published2 sessions filmed

What we see most

Four mistakes, and the fix for each.

Only posting finished work

A feed of finished jobs with no faces and no explanation reads like a catalog. It proves you can do the work and nothing about who you are.

Filming the job, not the customer's question

The best video answers something the homeowner typed into a search bar. Start from the question, then film the job that answers it.

Posting in bursts

Three posts in one day and nothing for three weeks trains the audience to forget you. A planned month posts every week whether or not there was a big job.

Never asking for the review on camera

Customers will say on video what they will never type. Ask at the walk-through, when the result is right in front of them.

Where we would start

The first three pieces.

We would start with two before-and-after pieces and one education piece from a single job, because they can be filmed in one session and they answer the first three questions on the list.

Want us to look at yours? The free deep dive is a review of your current marketing and a short call walking through the priorities we see. You keep the notes.