Restaurants & cafes · a guide from Curated Media

What a guest decides before they walk in.

Guests decide with their eyes and their friends. They want to know what the food looks like, what the room feels like, who is behind the counter and whether there is a reason to come this week rather than someday. Most of that decision is made on a phone, from a feed, before they ever see the menu.

Before they buy

The questions your customer is already asking.

  1. What does the food actually look like, not the stock photo?
  2. What is the room like, and who goes there?
  3. Who is cooking and who is serving?
  4. What is new, or only on this week?
  5. Is this a place I would bring people?

The pillars

6 kinds of content, one job each.

A pillar is a recurring reason to post. Together they answer the questions above, and the mix between them is what makes a month feel like a business rather than a feed.

01

Food

The menu, shot well. It is the reason the account exists and the reason people follow it.

Three posts that work

  • One dish, plated, with the last step of the plating in real time
  • The three most ordered dishes this month, as a carousel
  • A new item the day it goes on the menu

02

Behind the Scenes

Prep, kitchen, craft. It turns a menu into people making things, and it is where the trust comes from.

Three posts that work

  • The morning prep for one component, dough or stock or sauce
  • The line during a rush, 20 seconds, no music
  • How a dish gets developed before it goes on the menu

03

People

Staff and regulars. Guests come back to people, not to tables.

Three posts that work

  • A server's favorite thing on the menu and why
  • A regular's usual order and how long they have been coming
  • The owner on the pass answering one question about the place

04

Experience

The room and the visit. It answers whether this is a place for a date, a family, or a laptop.

Three posts that work

  • The room filling up at open, from a fixed spot
  • A table of friends from arrival to the first plate
  • The patio on the first warm evening

05

Offers

Promotions and specials. They give the audience a reason to come this week, and they are easy to measure.

Three posts that work

  • The weekday special, filmed on the day, with the price on screen
  • Happy hour, what it is and when it ends
  • A limited run with the number left

06

Culture

Community and place. Why this restaurant is in this neighborhood, and who it belongs to.

Three posts that work

  • The local supplier and what they bring on Tuesdays
  • The event you host and who shows up
  • The story of the name

A month on the plan

How the pillars turn into a month.

Two on-location sessions, 21 videos and 8 posts published across the month, and the mix adjusted each month using performance, audience response and what the business needs next.

Illustrative monthA recurring month for a restaurants and cafes business on the Monthly Content Engine. An example of our planning, not client work. Published pieces were filmed and approved in the previous cycle.

WeekFilmed and editedPublished
Week 1Session 1 through one service, prep to first tables: material for 11 videos and 4 posts5 videos · 2 posts3 Food1 Behind the Scenes1 People
Week 2No session. Session 1 drafts edited and sent for approval5 videos · 2 posts2 Food1 Experience1 People1 Offers
Week 3Session 2 in the kitchen and with the team: material for 10 videos and 4 posts6 videos · 2 posts3 Food1 Behind the Scenes1 Culture1 People
Week 4No session. Session 2 drafts edited and sent for approval. Next month planned5 videos · 2 posts2 Food1 Experience1 Offers1 Culture
21 videos published8 posts published2 sessions filmed

What we see most

Four mistakes, and the fix for each.

Only food

A feed that is all plates and no people is a menu with a scroll bar. It never answers who is behind the counter or why anyone should care.

Shooting the room empty

An empty dining room reads as an empty restaurant. Film it filling up, or film the table, never the void.

Announcing specials after the fact

An offer that posts the morning of the special has no time to work. Plan it a week ahead so the post lands when the decision is being made.

Posting when the kitchen is quiet

Filming happens in service or in prep, not when someone has a free minute. A planned session gets both without slowing the line.

Where we would start

The first three pieces.

We would start with one food piece, one prep piece and one person on the team, from a single session through one service, because together they answer the first three questions a guest asks.

Want us to look at yours? The free deep dive is a review of your current marketing and a short call walking through the priorities we see. You keep the notes.